Carpet Cleaners SE10 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE10 provides professional carpet and related cleaning services to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means any individual, business, company or organisation that books or receives services from Carpet Cleaners SE10.
Company means Carpet Cleaners SE10, the cleaning service provider.
Services means any carpet cleaning or related cleaning work provided by the Company, including but not limited to carpet and rug cleaning, upholstery cleaning, stain treatment, and associated tasks.
Premises means the property, location or site where the Services are to be carried out.
Booking means any confirmed request by the Customer for the provision of Services on a specified date and time.
2. Scope of Services
The Company provides professional carpet and related cleaning services in its operating area, including SE10 and nearby postcodes, subject to availability. The exact Services to be supplied will be agreed at the time of Booking and confirmed by the Company.
Any quotes or descriptions provided prior to the Booking are based on the information supplied by the Customer and a reasonable assessment of the work required. The Company reserves the right to adjust the scope of Services and the final price if the Premises or items to be cleaned differ materially from the Customer's initial description.
3. Booking Process
Bookings may be made by the Customer through the Company booking channels as advised by the Company from time to time. A Booking is not confirmed until it has been expressly accepted by the Company. The Company may refuse a Booking at its discretion.
The Customer is responsible for providing accurate information regarding the Premises, access arrangements, parking availability, the type and number of items to be cleaned, and any special requirements. Failure to disclose relevant information may result in additional charges, changes to the Services, or cancellation of the Booking.
The Company may request photographs or further details of the carpets, rugs, upholstery or other items to be treated, particularly for stains, damage, or delicate materials, in order to assess suitability and methods of cleaning.
4. Access and Customer Obligations
The Customer must ensure that the Company has safe, unobstructed access to the Premises at the agreed time. This includes arranging for keys, entry codes, parking permissions or visitor permits if required. Any additional parking costs or penalties incurred as a result of inaccurate information provided by the Customer may be charged to the Customer.
The Customer must ensure that all areas to be cleaned are reasonably clear of personal belongings, fragile items, and excessive furniture unless otherwise agreed in advance. The Company is not responsible for moving heavy or valuable items unless this has been explicitly agreed and may refuse to move items if doing so could present a risk to staff, property, or the items themselves.
The Customer should notify the Company in advance of any known hazards, risks or special conditions at the Premises, including but not limited to faulty electrics, trip hazards, restricted access, or any infestation.
5. Pricing and Quotations
All prices are stated in pounds sterling unless otherwise specified. The Customer will be provided with a quotation based on the information supplied. Quotations are an estimate of the likely cost of the Services, but the final price may vary if the actual work required differs from the original description.
Price adjustments may be made on site if the size, condition or number of items is materially different, or where there are additional stains, soiling, or access difficulties that were not disclosed. The operative will inform the Customer of any revised charge before proceeding wherever reasonably possible.
Any promotions, discounts or offers are subject to availability and may be withdrawn at any time. They cannot generally be combined unless expressly stated by the Company.
6. Payments
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the Booking. The Company accepts payment methods as notified to the Customer from time to time, which may include card payments, bank transfers, or other electronic methods.
For commercial Customers or larger projects, the Company may require a deposit or part payment in advance. In such cases, the Booking will not be confirmed until the deposit has been received. Deposits are generally non-refundable except as set out in these Terms and Conditions or where otherwise required by law.
Where payment terms have been agreed in advance with a commercial Customer, invoices must be settled within the specified period. The Company reserves the right to charge interest and reasonable collection costs on overdue amounts in accordance with applicable legislation.
7. Cancellations, Rescheduling and Late Access
The Customer may cancel or request to reschedule a Booking by providing the Company with reasonable notice prior to the scheduled start time. The Company will confirm the applicable notice period and any charges at the time of Booking. In general, cancellation fees may apply where insufficient notice is given, particularly if the Company is unable to reallocate the appointment.
If the Customer cancels on arrival or does not provide access to the Premises within a reasonable time, the Company may charge a call-out fee or a percentage of the quoted price to cover time and travel costs.
The Company will use reasonable efforts to attend the Premises at the agreed time, but all timings are estimates. In the event of delays or the need to reschedule due to circumstances beyond the Companys reasonable control, such as traffic, adverse weather, staff illness, equipment failure, or other unforeseen events, the Company will inform the Customer as soon as practicable and offer an alternative appointment.
8. Standards of Service
The Company will perform the Services with reasonable skill and care, in accordance with industry practice for carpet and upholstery cleaning. However, the Customer acknowledges that results may vary depending on the condition, age, fibre type and previous treatment of the items being cleaned.
While the Company will use appropriate cleaning methods and solutions, it cannot guarantee removal of all stains, odours or marks. Some stains may be permanent due to prior damage, previous incorrect cleaning, dyes, bleaching agents or other substances. The Company will advise the Customer where, in its reasonable opinion, a stain is unlikely to be fully removable.
Drying times stated by the Company are estimates based on normal conditions. Actual drying times may vary depending on temperature, humidity, ventilation and the nature of the materials.
9. Customer Responsibilities During and After Service
The Customer, or an authorised representative, should be present at the start and end of the Booking where possible, to confirm requirements and inspect the completed work. If the Customer is not present, the Companys assessment of the work carried out will be final.
The Customer must follow any aftercare advice provided by the Company, including recommendations regarding drying times, ventilation, and the use of carpets or upholstery after cleaning. The Company is not liable for damage resulting from failure to follow such advice, including damage caused by walking on wet carpets or replacing items on damp surfaces too early.
10. Damage and Liability
The Company will exercise reasonable care to protect the Customers property and belongings. The Customer must inform the Company of any existing damage, defects, weak fittings, loose carpets, or fragile items before Services commence.
The Companys liability for loss or damage arising from the provision of Services is limited to direct losses caused by the Companys negligence or breach of contract. The Company is not liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.
Where damage is caused by defective materials, poor installation, existing wear and tear, pre-existing defects, or issues arising from prior cleaning by third parties, the Company accepts no liability. This includes, without limitation, shrinkage of carpets where there are pre-existing fitting issues, colour loss due to unstable dyes, or damage resulting from previous chemical applications unknown to the Company.
The Companys total liability in respect of any claim shall not exceed the price paid for the Services giving rise to the claim, except where such limitation is not permitted by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
11. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the work. The Company will investigate the complaint and, where appropriate, may arrange to revisit the Premises to inspect the work and seek to resolve the issue.
Any claim for damage or loss must be supported by appropriate evidence and details. The Company may request photographs or access to the Premises to assess the claim. Failure to provide timely notice or reasonable access may affect the Companys ability to fully investigate and, where appropriate, remedy the matter.
12. Health, Safety and Conduct
The Company is committed to maintaining safe working practices. The Customer must not request staff to undertake any task that could compromise their health or safety, such as moving excessively heavy items, working at unsafe heights, or handling hazardous materials without appropriate preparation.
The Company reserves the right to withdraw staff from the Premises if they encounter abusive, threatening or unsafe behaviour, or conditions that pose a health or safety risk. In such circumstances, the Company may treat the Booking as cancelled by the Customer and may apply appropriate charges.
13. Waste, Disposal and Environmental Regulations
The Company will handle any waste generated as part of the normal cleaning process in accordance with applicable environmental and waste regulations. This may include the proper disposal of used cleaning solutions, residues, and any limited waste collected during carpet and upholstery cleaning.
The Services do not include the removal or disposal of large volumes of household waste, building rubble, hazardous materials or items requiring specialist disposal. If such items are present at the Premises, the Company may refuse to proceed until they have been removed by the Customer or an authorised waste carrier.
The Customer is responsible for ensuring that any waste generated outside the scope of the Services is handled in accordance with local waste and recycling rules. Where the Company agrees to remove small quantities of waste on behalf of the Customer, it will do so in line with relevant regulations and may charge a reasonable fee for this service.
14. Insurance
The Company maintains appropriate insurance cover in connection with the provision of its Services. Details of insurance may be provided to the Customer on request. Insurance cover is subject to the usual terms, conditions and exclusions of the relevant policy or policies.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, acts of authorities, strikes, transport disruptions, or failure of utilities.
16. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to the Services provided. Customers are encouraged to review the latest terms prior to making a Booking.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.
These Terms and Conditions, together with the details confirmed in your Booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior statements, representations or understandings, whether written or oral.
